Category: Boundary Setting

Emailing Angry: Think Before You Hit Send

How many of you have sent an email that made your problem with someone bigger rather than better? Or that created a problem that you hadn’t had before? A friend of mine who is a psychologist specializing in conflict resolution says that much of her work is now the result of conflicts caused by email […]


Customer Power: Dealing with Rude Salespeople

Reader’s Problem: Sales clerks and waiters are often really rude to me. I feel frustrated because they don’t seem to respect me as a customer. I don’t want to be rude myself, but can’t figure out what else to do. Kidpower Answer: It is normal to feel as if the only way to fight rudeness […]


Conscious Apologies

Some people just hate to apologize. They deny or ignore mistakes or behavior that is harmful to others.  They refuse to admit that they are wrong. They act as if being wrong means that they are terrible people. The problem with never apologizing, of course, is that you can cause conflicts to escalate and can […]


Taking Charge of the Wishing Technique

Personal safety strategies are steps we can take to make things safer or to help get our needs met.  Sometimes, we try strategies without even thinking about it – and sometimes those strategies are not effective.  In some of our workshops, we demonstrate the “wishing technique” that people use frequently to try to get someone […]


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