November 6, 1998 marks the 20-year anniversary of the most horrific mass murder in Canadian history. Fourteen young women were brutally gunned down at the University of Montreal. The killer, who later turned the gun on himself, was seeking revenge on innocent women — any women that happened to be in his path on that [...]

How many of you have sent an email that made your problem with someone bigger rather than better? Or that created a problem that you hadn’t had before? A friend of mine who is a psychologist specializing in conflict resolution says that much of her work is now the result of conflicts caused by email [...]

Some people just hate to apologize. They deny or ignore mistakes or behavior that is harmful to others.  They refuse to admit that they are wrong. They act as if being wrong means that they are terrible people. The problem with never apologizing, of course, is that you can cause conflicts to escalate and can [...]

Personal safety strategies are steps we can take to make things safer or to help get our needs met.  Sometimes, we try strategies without even thinking about it – and sometimes those strategies are not effective.  In some of our workshops, we demonstrate the “wishing technique” that people use frequently to try to get someone [...]