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At a parent-child workshop many years ago, a very kind father called Ron said, “We need this kind of training for coaches too! At the children’s soccer games that I coach, we do our best to keep our team members from bullying each other or kids from other teams. But sometimes the kids’ parents will start screaming insults and threats at our coaches because they disagree with some decision. Even after they’ve signed pledges not to, some parents still believe that acting this way and booing players is part of sports. What should we do?”

“Why are you coaching children’s soccer?” I asked. “This is a volunteer job, right? Is your goal to have children learn to win or for some other reason?”

“I like to coach because team sports build character and discipline,” Ron said.

“What are children learning about discipline and character when they see their adults closing control and behaving abusively?” I asked. “Perhaps the best learning that these children might gain is by seeing you and the other coaches modeling positive respectful firm leadership.”

We role-played the problem. Ron pretended to be an upset parent and yelled at me, “How dare you do that!  I’m going to report you.”

I calmly replied, “I am following our rules. You are welcome to tell anyone you wish that you disagree! Now please sit down so we can continue the game!”

Ron said that they also have many young teenagers who volunteer to coach. “It’s awful,” he explained, “when a 35-year-old man starts bellowing at a twelve-year-old, ‘What gives YOU the right to make this decision?’”

I pointed out that volunteering to be the coach DOES give someone the right to make decisions and that, as unfortunate as it is that a few people act this way, learning how to deal with upset people is an exceptional leadership skill.

We discussed how to establish a system to make sure that parents signed the PCA Parents Pledge about respectful  and supportive behavior and fair play. We then explored  that included some clearly defined consequences if they refused to honor these pledges. We also explored ways to prepare coaches to protect themselves with these emotional safety and boundary-setting techniques.

  • Imagining throwing the hurting words away into a trash can
  • Imagining using an emotional raincoat that would protect them from anger
  • Identifying common attacking comments and practicing calm firm answers

The emotional raincoat technique can be practiced in partners. Without touching, one person starts screaming, “BLAH! BLAH! BLAH!” while acting very angry. The other person stays calm, keeps facing the angry person in ready position, with hands holding a whistle, and saying in a firm respectful voice, “I am sorry you are upset. We can agree to disagree. I see it differently and it’s my call. It’s my job to keep everyone safe here. Please sit down so that we can play.”

NOTE: In partnership with Positive Coaching Alliance (PCA),  Kidpower is providing resources for preventing child abuse and bullying in youth sports. PCA is a national nonprofit developing “Better Athletes, Better People” by working to provide all youth and high school athletes a positive, character-building youth sports experience. To learn more about their resources for youth sports leaders, coaches, parents, and players, visit

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Published: March 9, 2012   |   Last Updated: May 26, 2016

Kidpower Founder and Executive Irene van der Zande is a master at teaching safety through stories and practices and at inspiring others to do the same. Her child protection and personal safety expertise has been featured by USA Today, CNN, Today Moms, the LA Times, and The Wall Street Journal. Publications include: cartoon-illustrated Kidpower Safety Comics and Kidpower Teaching Books curriculum; Bullying: What Adults Need to Know and Do to Keep Kids Safe; the Relationship Safety Skills Handbook for Teens and Adults; Earliest Teachable Moment: Personal Safety for Babies, Toddlers, and Preschoolers; The Kidpower Book for Caring Adults: Personal Safety, Self-Protection, Confidence, and Advocacy for Young People, and the Amazon Best Seller Doing Right by Our Kids: Protecting Child Safety at All Levels.